ZKCE Privacy Policy
1. Introduction
ZKCE (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.zkce.com, use our services, or purchase our products. This policy applies to our activities as a product design, development, and manufacturing service provider, as well as an operator of an online store.
By accessing our site or services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping/billing address, company name, and payment details when you inquire about services, place an order, or create an account.
- Business Information: Project briefs, technical specifications, design files, and other data you provide for product development and manufacturing services.
- Technical & Usage Data: IP address, browser type, operating system, access times, pages viewed, and referring URLs, collected automatically via cookies and similar technologies.
- Communications: Records of your correspondence with us (email, contact forms, support chats).
3. How We Use Your Information
We use the information we collect for the following business purposes:
- To provide, operate, and improve our product design, development, and manufacturing services.
- To process and fulfill orders from our online store, including shipping and customer service.
- To communicate with you about projects, orders, inquiries, and company updates.
- To send promotional materials, with your consent where required by law.
- To analyze website usage and trends to enhance user experience.
- To comply with legal obligations and protect our rights.
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Trusted Service Providers: Payment processors, shipping carriers, cloud hosting providers, and manufacturing partners, solely to perform functions on our behalf under strict confidentiality agreements.
- Legal Authorities: When required by law, subpoena, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for tax, accounting, or legal compliance). Project-related business information may be retained longer to support ongoing service obligations and innovation.
6. Your Privacy Rights (For U.S. Residents)
Depending on your state of residence (such as California under the CCPA/CPRA, Virginia under the VCDPA, etc.), you may have the right to:
- Know what personal information we collect and how it is used.
- Access, correct, or delete your personal information.
- Opt-out of the sale or sharing of your personal information (we do not sell data).
- Limit the use of sensitive personal information.
- Not receive discriminatory treatment for exercising your rights.
To exercise these rights, please contact us using the information in Section 10.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance site functionality and analyze traffic. You can control cookie settings through your browser. Note that disabling cookies may affect your user experience.
8. International Transfers
As a U.S.-focused company, we primarily process data within the United States. However, as part of our global manufacturing and service network, some data may be transferred to and processed in other countries with adequate data protection measures in place.
9. Children’s Privacy
Our services and website are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: lining@zkce.com
11. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly.